: How does Norman believe user errors and mistakes can be eliminated through the evaluation phase of the design process? (Select all that apply) Norman, D. (2018, January 16). What went wrong in Hawaii, human error? Nope, bad design. Retrieved from View
: True or false? Personas are created from fictional information to represent typical users, customers or other stakeholders? View
: In the Design – Think – Make – Break – Repeat diagram, what word aligns with the “Think” step? View
