Home » Human-Centered Design: an Introduction » Interviewing both technophile and technophobe users provides useful insights for design.

Interviewing both technophile and technophobe users provides useful insights for design.

Cumulative Quiz >>> Interviewing both technophile and technophobe users provides useful insights for design >>> Human-Centered Design: an Introduction

True

False

Correct! This is a question on extreme users. We can learn from both sides of the spectrum. If designing an email service, for example, it would be important to interview people who handle hundreds of emails daily and those who check email a few times a month.

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Question 3

Your friend is trying to understand how a software company decides when software is released, and she interviews one of their engineers. She asks, “At several companies, the CEO is completely in charge of the decision of when to release the software. How do you do it at your company?”

What is true of your friend’s interview question? (Check all that apply)

1 / 1 point

This is a great question. It provides the user context about the kind of answer that is expected.

This is a great question, since the interviewer establishes she is an expert in the field.

This is the wrong question, since it focuses the user on who makes the decision rather than how the decision is reached.

Putting irrelevant information into the question sets the user off on the wrong track (esp. when coupled with the “how do you do it” open-ended question, the user is likely to guess “Ah, by how, they mean who…”)

This is a leading question: it suggests that the CEO should make the decision

Even though the question is not explicitly leading, by setting the norm (the “several companies” part), it suggests/leads to a favored answer.

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False

True

The Wizard of Oz technique is employed to test the interaction and user experience without going through the trouble of creating a fully functional product.

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Sharing multiple designs leads to increased group rapport.

This is correct! Refer to the slide at 7:50 in the “Creating and Comparing Alternatives” video.

Sharing multiple designs leads to more sharing of features between designs.

This is correct! Refer to the slide at 7:50 in the “Creating and Comparing Alternatives” video.

Sharing multiple designs leads to more individual exploration of the space of possible designs.

This is correct! Refer to the slide at 7:50 in the “Creating and Comparing Alternatives” video.

Sharing multiple designs provides a vocabulary for talking with the team about the space of possible designs.

This is correct! Refer to the slide at 8:20 in the “Creating and Comparing Alternatives” video.

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Participant observation

Interview

Experience sampling/pager studies

Survey

Paper prototypes separate issues of design from issues of implementation.

The focus with paper prototypes is on high-level design. Paper prototypes are meant to act as “icebreakers” to help get creative juices flowing and start conversation about design ideas.

Paper prototypes usually allow designers to explore a broader range of ideas than pixel-prototypes.

The goal of paper prototypes is to get feedback from other stakeholders and spark conversation about design ideas. Having multiple prototypes will get you better feedback and better value out of testing multiple designs.

Paper prototypes are often less expensive, faster, and easier to create and modify compare to computer generated prototypes

Paper prototypes can be created with any material you have available, there aren’t any rules or limits! By nature, paper prototypes are highly iterative so modifications and ideas can be made and created on the fly.

Home » Human-Centered Design: an Introduction » Interviewing both technophile and technophobe users provides useful insights for design.

Interviewing both technophile and technophobe users provides useful insights for design.

Cumulative Quiz >>> Interviewing both technophile and technophobe users provides useful insights for design >>> Human-Centered Design: an Introduction

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