Interview Protocols >>> What kind of interviews are you learning about in this course >>> Understanding User Needs
This course does not cover focus groups, remote interviews, surveys, or unstructured interviews, though these techniques may be used in user needs assessments.
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Interviews should be arranged with users or potential users at a time and place that are most like when they typically use the product or service.
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This particular question has many flaws!
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Yes, a semi-structured interview is based on a prepared protocol, but it will deviate from the protocol and be conversational in style.
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You may not necessarily ask participants the overarching question, but it is useful as a focus for the entire interview.
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The introduction will typically include self-introduction, interview goals, expected duration, confidentiality issues, voluntary nature, and request for permissions.
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In the next question, you’ll be asked to provide the reason why this answer is correct.
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This is a good question because it is open-ended, not leading, not judgmental, and about a specific, concrete instance. (However, the other questions may be appropriate in some circumstances.)
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Interview questions should be ordered to have good flow, and it’s worthwhile to think of follow-up questions in advance, in case the participant doesn’t supply all of the information you are seeking.
