: In what ways did the manager in the good example express a positive demeanor toward the employee? (Select all that apply.) View
: If you are coaching a former high performer who recently developed a behavior problem, what should you do if his or her idea of a resolution is to have the company or you change the circumstances? View
: If you are coaching a former high performer who recently developed a behavior problem, what should you do if she says she doesn’t have any ideas of what she might do differently to resolve the problem? View
: Suppose you have a previously high performing employee, who has recently started taking office supplies home for personal use. The behavior has been repeated and the volume being removed so large that coworkers are discussing it. Which of the following should you do in response? (Select all that apply.) View
: When you are coaching an employee who has formerly been a high performer, currently experiencing a skill gap, how could you invite her to be involved in a solution? (Select all that apply.) View
: Suppose you are supervising an employee who has a performance gap in using a technology that you do not know how to use. How would be the best way to approach helping that employee fill the performance gap? View
: The managers in the good example and ineffective example of Skill Set Coaching both pointed out the problem. The manager in the good example did something more that made the employee more responsive when the problem was identified. Which ONE of the following helped the employee be more responsive? View
: Module 1 covered learning to use the Thought Model, distinguishing between Mindset and Skill Set Coaching, and distinguishing between using Developmental Coaching and a Directive Management Conversation. When you think back over the whole of this knowledge and these skills, what was the point of learning these things? (Select all that apply.) View
: Suppose an employee comes to you to complain that coworkers are not helping him when he asks for direction on complicated tasks. He wants you, as their supervisor, to make them be available to answer his questions and generally be more helpful to him. Which of the following is the best approach to take? View
