Suppose an employee comes to you to complain that coworkers are not helping him when he asks for direction on complicated tasks. He wants you, as their supervisor, to make them be available to answer his questions and generally be more helpful to him. Which of the following is the best approach to take?

We can’t control another person or other people. Reinforce this whenever you are coaching someone and their thinking reveals that they think the solution is to get someone else to change. This is huge in coaching! We can coach our employees to recognize that which is beyond their power to change, and then refocus instead on what they can control.