The managers in the good example and ineffective example of Skill Set Coaching both pointed out the problem. The manager in the good example did something more that made the employee more responsive when the problem was identified. Which ONE of the following helped the employee be more responsive?

The manager initially expressed her appreciation for the work that this employee does, affirming her tendency to do well over time. The manager in the good example initially expressed her appreciation for the work that this employee does. This manager showed that she understood the employee and affirmed her tendency to do well over time. This set the stage for the employee to be responsive.