If you are coaching a former high performer who recently developed a behavior problem, what should you do if she says she doesn’t have any ideas of what she might do differently to resolve the problem?

You might say, “Well, let’s just guess. If you did have great ideas about what you might do differently, what might they be?” This approach avoids indulging someone’s confusion and his or her inability to find an answer. It invites them to become involved in finding a solution without adding pressure.