The manager expressed support when she said, “I’m here to help you. Let me know what else I can do.” This does express a positive demeanor and offer of support. Employees need to know that you are there to support and help them as they accept their responsibility to work with you to gain the needed skills.
The manager always expressed herself in a way that demonstrated her confidence in the employee to change her behavior. Employees who have been high performers get frustrated and discouraged. Therefore, expressing a positive demeanor by reaffirming your confidence in the employee to change his or behavior provides encouragement they may need.