When you are coaching an employee who has formerly been a high performer, currently experiencing a skill gap, how could you invite her to be involved in a solution? (Select all that apply.)

Verbally invite her to be involved in finding and implementing a solution. In the good example, the manager asked her to be involved when she asked her to identify a colleague who had mastered the skill she needed to acquire. Don’t hesitate to go ahead and ask your employee to participate in finding and implementing a solution.

Ask her, “Who do you know on the team who is doing well with this skill with which you are struggling?” In the good example, the manager asked the employee this question. By asking, the employee to identify a colleague who has mastered the skill he or she needs to acquire, you get buy-in for the next step in the Skill Set Coaching Model process that will be carried out by that employee.

Identify that you want the employee to be involved in the solution. In the good example, the manager invited the employee to be involved in the solution. Even when you identify a skill set gap, you should still identify that you want the employee to be involved in the solution.