Drawing from the scenarios we observed in this course, what can be a very powerful way to see where gaps lie in another manager’s coaching skills?

Directly observing a manager as they are coaching can be a very powerful way to see where gaps lie in someone’s coaching skills. We saw this demonstrated by watching the manager who had conducted the non-example coaching sessions receive coaching on her performance gaps.

Other Questions Of This Category

On the Employee Continuum, there is a range between strong performers who consistently have high performance and employees who are not performing well and have not demonstrated consistently high…

True or false, when you are coaching other managers you should use different tools than those used when you are coaching employees under your supervision.

Why do many managers fall short of effectively coaching? (Select all that apply.)

Suppose an employee comes to you to discuss being troubled by something said by a coworker who is also under your supervision. Here’s the scenario: The employee, Elaine, reports that a colleague said,…

In the good example of coaching someone dealing with difficult colleagues, what did the manager do right? (Select the all that apply.)

In what ways did the manager in the good example express a positive demeanor toward the employee? (Select all that apply.)

Suppose an employee comes to you to complain that coworkers are not helping him when he asks for direction on complicated tasks. He wants you, as their supervisor, to make them be available to answer…

True or false. Most performance issues have more to do with mindset gaps than skill set gaps, more to do with an employee’s thinking rather than their ability.

In the non-example, when Elaine complained of difficult colleagues, which of the following things did the manager do wrong? (Select all that apply.)

When someone you are coaching is working on a NEW skill, what could you do that would help him or her learn to use that skill well and feel comfortable with it?

During a coaching conversation, if someone says to you, "When I think of all I have to do, I feel hopeless," how would you respond?

It’s rare that someone actually identifies their thoughts as such. Which of the following are examples of how employees actually share their thoughts? (Select all that apply.)

As a manager who manages other managers, recognize that you will have to have conversations with your direct reports about their coaching skill. What is the only way you're going to be able to do…

Suppose you have an employee who has previously been a high performer but is struggling to meet standards using new technology that has been adopted three months ago. Most of the other employees have…

Suppose you are supervising an employee who has a performance gap in using a technology that you do not know how to use. How would be the best way to approach helping that employee fill the…