Suppose an employee you are managing has been consistently coming back late after lunch. He has previously been a high performer. How would it be best to approach this situation?

This scenario puts into practice a good Developmental Coaching Conversation. Whether it’s late to work or back from lunch the same principles apply. You should affirm good work, clearly state the problem, ask “Why?” and listen without validating excuses. You can ask questions to help employee see how thoughts drive behavior, encourage him to accept ownership of thoughts, choices and behaviors,

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