You sit down with an employee for your monthly one-on-one. You ask how things are going with her, and she immediately launches into a diatribe about how another employee is making her life difficult by constantly missing deadlines, showing up late for work, and then chatting with his cubicle neighbors all the time. What are some ways you could respond to this? (Select all that apply.)
This could definitely work. This is about redirecting the conversation back to focus on her work. It’s important to listen to the employee, but steer her away from complaining or suggesting why she thinks this person is difficult – instead we want her to focus on the facts, not what she thinks or feels about the facts.
Exactly right. It’s important to focus on the person in the room, not on any other employee whom this employee is having difficulty. This will allow you to refocus the conversation on her work.