It’s rare that someone actually identifies their thoughts as such. Which of the following are examples of how employees actually share their thoughts? (Select all that apply.)

All of the items in this list are ways people express their thoughts. Rarely does one simply come out and say, “I think this.” Instead they will offer opinions or beliefs, or state something as a fact, even though it’s really an opinion about the facts.

All of the items in this list are ways people express their thoughts. Rarely does one simply come out and say, “I think this.” Instead they will offer opinions or beliefs, or state something as a fact, even though it’s really an opinion about the facts. They will say, “I feel that,” or

Other Questions Of This Category

Which one of the following is a complete representation of the process you should follow to use the Feedback Loop correctly?

Suppose you have a previously high performing employee, who has recently started taking office supplies home for personal use. The behavior has been repeated and the volume being removed so large that…

In the good example of coaching someone dealing with difficult colleagues, what did the manager do right? (Select the all that apply.)

During a coaching conversation, if someone says to you, "When I think of all I have to do, I feel hopeless," how would you respond?

While doing Mindset Coaching, which of the following should NOT be done?

In what ways did the manager in the good example express a positive demeanor toward the employee? (Select all that apply.)

Suppose an employee comes to you to complain that coworkers are not helping him when he asks for direction on complicated tasks. He wants you, as their supervisor, to make them be available to answer…

You sit down with an employee for your monthly one-on-one. You ask how things are going with her, and she immediately launches into a diatribe about how another employee is making her life difficult…

Suppose an employee you are managing has been consistently coming back late after lunch. He has previously been a high performer. How would it be best to approach this situation?

As a coach, what are the most important things to remember when conducting a coaching conversation?

Why do many managers fall short of effectively coaching? (Select all that apply.)

In the non-example, when Elaine complained of difficult colleagues, which of the following things did the manager do wrong? (Select all that apply.)

Sometimes a manager thinks they have done a good job when they have addressed the issue and told the employee what they want them to do differently. However, an effective coaching conversation goes…

Suppose you are sitting down with a fellow manager to coach him on a performance gap. What two things do you want to balance at the start of the conversation to create an environment in which he will…

Suppose you are supervising an employee who has a performance gap in using a technology that you do not know how to use. How would be the best way to approach helping that employee fill the…