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As a coach, what are the most important things to remember when conducting a coaching conversation?

Dictate to the employee, don’t worry about their thinking, and instead focus on the results that you need them to do

Listen to the employee, pay attention to their thinking, discuss with them how their thinking impacts their results

Communicate clearly with the employee what you expect from them and how they are not measuring up

Listen for and be able to analyze skill gaps so that you can find the right employee to train them to improve performance

Exactly. When boiled down, good coaching is really about paying attention to an employee’s thoughts and letting them know how their thoughts are leading to their performance issues and are impacting their results. The next step, of course, is to walk them through the thought model to come up with new thoughts and results.

Why do many managers fall short of effectively coaching? (Select all that apply.)

Drawing from the scenarios we observed in this course, what can be a very powerful way to see where gaps lie in another manager’s coaching skills?

True or false. Most performance issues have more to do with mindset gaps than skill set gaps, more to do with an employee’s thinking rather than their ability.

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Which of the following should you use for an employee who is already a high performer?

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