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To what is Kris referring when she discusses the danger of not coaching the person in the room?

We should hold the manager accountable for their employee’s performance

We should be able to control and dictate how an employee should perform through telling that employee’s manager what to do

We should avoid making assumptions about why someone else isn’t performing, and instead focus on coaching the person you are having a conversation with

None of the above

Exactly. It’s important to focus on the individual with whom you are having a conversation in that moment; other employees should each be dealt with separately and consistently.

What is a common mistake Kris cites that many organizations make with their employees?

What are some important considerations when coaching managers? (Select all that apply.)

What are some advantages to having a consistent coaching practice? (Select all that apply.)

Key performance indicators are used for what purpose? (Select all that apply.)

What is a simple KPI measurement that Kris recommends when coaching managers that report to you?

Kris recommends that performance reviews be conducted how often with each employee?

What is the most common pitfall that directors or higher level managers experience when coaching managers, according to Kris?

Does tactical or developmental coaching work better for someone whom you’ve identified as an ascending employee?

A director is ultimately responsible for holding the employee accountable for their performance, not the manager that employee reports to. True or false?

Coaching the person who is frustrated with a difficult colleague isn’t helpful, it’s best to go directly to the source and coach the difficult colleague instead. True or false?

Coaching someone who was once highly successful in their position, but isn't any longer is typically an example of: (Select all that apply.)

Coaching someone who is easily distracted is typically an example of:

Coaching someone who misses deadlines on a regular basis is typically an example of: (Select all that apply.)

Who are the three types of employees that managers experience at any given time on their team as part of the employee performance continuum? (Select all that apply.)