True or false, when you are using the Thought Model, the majority of the work that’s happening in the conversation is taking place within the employee’s thought process.

When the Thought Model is used properly, the majority of the work will happen within the employee’s thought process.

Other Questions Of This Category

Suppose you have a previously high performing employee, who has recently started taking office supplies home for personal use. The behavior has been repeated and the volume being removed so large that…

Which of the following should you use for an employee who is already a high performer?

You sit down with an employee for your monthly one-on-one. You ask how things are going with her, and she immediately launches into a diatribe about how another employee is making her life difficult…

Sometimes a manager thinks they have done a good job when they have addressed the issue and told the employee what they want them to do differently. However, an effective coaching conversation goes…

Which one of the following is a complete representation of the process you should follow to use the Feedback Loop correctly?

Suppose an employee you are managing has been consistently coming back late after lunch. He has previously been a high performer. How would it be best to approach this situation?

In the good example of coaching someone dealing with difficult colleagues, what did the manager do right? (Select the all that apply.)

On the Employee Continuum, there is a range between strong performers who consistently have high performance and employees who are not performing well and have not demonstrated consistently high…

As a coach, what are the most important things to remember when conducting a coaching conversation?

During a coaching conversation, if someone says to you, "When I think of all I have to do, I feel hopeless," how would you respond?

Suppose you have an employee who has previously been a high performer but is struggling to meet standards using new technology that has been adopted three months ago. Most of the other employees have…

Suppose you are sitting down with a fellow manager to coach him on a performance gap. What two things do you want to balance at the start of the conversation to create an environment in which he will…

The managers in the good example and ineffective example of Skill Set Coaching both pointed out the problem. The manager in the good example did something more that made the employee more responsive…

When you are coaching an employee who has formerly been a high performer, currently experiencing a skill gap, how could you invite her to be involved in a solution? (Select all that apply.)

You have an employee who you can see is struggling with the quality of his reports. What is the first thing that you should do?